IT Digital Hub – Company Policy & Procedures
Introduction
Welcome to IT Digital Hub. We are committed to delivering high-quality digital marketing, website development, branding, SEO, advertising, and IT solutions with professionalism, transparency, and integrity.
These policies outline how we work with our clients to ensure a smooth project experience.
Our Working Process
1. Consultation
Every project begins with a consultation to understand your business goals, target audience, budget, and project requirements.
2. Proposal & Agreement
A detailed proposal outlining the scope of work, pricing, timeline, deliverables, and payment schedule will be provided before work begins.
3. Project Kickoff
Projects commence after:
- Proposal approval
- Required information is submitted
- Initial payment is received
4. Communication
We maintain regular communication through email, scheduled meetings, or other agreed communication channels.
5. Client Responsibilities
Clients are responsible for:
- Providing accurate project information.
- Supplying logos, content, images, and required assets.
- Responding to requests for approval within a reasonable timeframe.
- Providing access to relevant platforms when necessary.
6. Project Revisions
Each project includes revisions as stated in the proposal. Additional revisions outside the agreed scope may incur additional charges.
7. Delivery
Completed work will be delivered according to the agreed project timeline. Delays caused by late client responses or missing materials may affect delivery dates.
8. Confidentiality
All client information, business data, and project files are treated as confidential and will never be shared without permission unless required by law.
9. Quality Assurance
Every project undergoes internal quality checks before final delivery to ensure professional standards.
10. Support
Post-project support is available according to the selected service package or maintenance agreement.