Refund Policy

IT Digital Hub values fairness and transparency.

Before Work Begins

Clients may request a full refund if payment has been made and work has not yet commenced.

After Project Commencement

Once work has started, refunds are generally not available because resources, planning, and professional time have already been invested.

Partial Refunds

Partial refunds may be considered if:

• The project is cancelled before significant work has been completed.
• Both parties mutually agree to terminate the project.

Approved refund amounts will reflect work already completed and expenses incurred.

Non-Refundable Services

The following are generally non-refundable:

• Completed design work
• Website development already delivered
• SEO services already performed
• Advertising campaign setup
• Consultation services
• Strategy sessions
• Third-party software or licensing costs
• Domain registrations
• Hosting fees

Dissatisfaction

If you are not satisfied with any aspect of your project, please contact us immediately. We will work in good faith to resolve concerns through revisions or appropriate solutions before considering any refund request.

Processing Time

Approved refunds will be processed using the original payment method within 7–14 business days, subject to payment processor timelines.